We recommend using our detailed Size Guide, available on each product page, which includes measurements and fit notes. For tailored riding pieces, we suggest measuring your bust, waist, and hips. Still unsure? Our team is happy to help with fit advice. Just reach out via email or chat.

Our collections are designed to bridge performance and elegance. Many of our garments are competition-ready, made with technical fabrics and rider-focused tailoring, while still being chic enough for après-ride wear, barn events, or stylish everyday looks.

Yes, we proudly ship worldwide. International shipping rates and estimated delivery times will be calculated at checkout based on your location. Please note that customs duties or taxes may apply, depending on your country’s regulations.

As soon as your order ships, you’ll receive a confirmation email with a tracking link. You can also log in to your account to check your order status anytime.

Absolutely. We accept returns and exchanges within 30 days of purchase, provided the item is unused, unworn, and in its original condition with tags attached. To start a return, visit our Returns Portal or contact our team.

We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, Google Pay, and select local payment options depending on your region.

We process orders quickly to get them to you as soon as possible, but if you need to modify or cancel an order, please email us at madelonbiz5@gmail.com within 1 hour of placing it. We'll do our best to accommodate, though changes aren’t guaranteed after processing begins.

We’re here to help. Reach us via email at madelonbiz5@gmail.com, use the live chat on our website, or DM us on Instagram @madelon.trails. Our customer care hours are Monday–Friday, 9 am - 5 pm Central.